Question 1

Do you ship worldwide?

Accepted Answer

Yes!    We ship to almost every country in the world.

Question 2

Can I Pay with Dollars?

Accepted Answer

To make it short, no matter where you live, you can use your local currency to pay the products of Valiant Bricks.   Select the PayPal payment option and the currency will be converted automatically, from US Dollars to Euros for example.

Question 3

Which payment options do you offer?

Accepted Answer

We accept PayPal and Credit/Debit Card payments from across the world. For German, Austrian and Belgian customers we also offer Sofort payment.

Question 4

The Product is out of stock ... When will it be restocked?

Accepted Answer

Usually our products get restocked within 4 weeks.   If this is not the case please email us and inform us that you are interested in a restock of the product.

Question 5

How do Pre-Orders work?

Accepted Answer

Due to the high request of our products and the fact that we are a small business, some of them might be out of stock very fast.   Here comes the solution: We give you the option to pre-order the items you missed out on. As soon as we get your pre-order we produce your requested items. This may take some time. Usually 5 - 15 business days.    Sounds good! So how does it work? All items which can be pre-ordered have a second availability option.       Choose this option and add the product do your cart. Your order will be shipped when all products were produced.

Question 6

How much is shipping and how long does it take?

Accepted Answer

We ship to almost all countries in the world. The service provider for shipping is DHL Germany.   Shipping Worldwide:   Tracked - 7,99 € Regular (Kit) - 19,99 €, includes tracking & insurance   Our processing times are 1-3 business days. Orders within Europe are usually delivered within a week. Shipping internationally can take 1 - 2 weeks.   Shipping in Germany:   Regulär - 2,49 € Sendungsverfolgung - 4,99 € Regulär (Bausatz) - 10,99 €, beinhaltet Sendungsverfolgung und Versicherung   Unsere Bearbeitungszeit beträgt 1-3 Werktage. Bestellungen innerhalb Deutschlands werden in der Regel innerhalb von 1 - 3 Werktagen zugestellt.

Question 7

Didn't find the Answer you were Looking for?

Accepted Answer

No problem! Just email us and ask, don't worry we don't bite! ;)

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